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Privacy Policy

LIBERATE COLLECTIVE

PERSONAL INFORMATION PROTECTION POLICY

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Liberate Collective is committed to the protection and safe keeping of the personal information entrusted to us by our users. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws.  This policy applies to both Liberate Collective as well as any person or entity providing services on our behalf and at our direction. A copy of this policy will be provided to any user upon request.

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BY ENGAGING OUR SERVICES OR PURCHASING OUR PRODUCTS, YOU AGREE TO AND ACCEPT ALL PRACTICES AS SET OUT IN THIS PRIVACY POLICY.

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The definition of personal information

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, email address, age, sex, marital or family status, an identifying number, financial information, educational history, photos and pictures, and other similar information.

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What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our users, including personal information needed to:

  1. Enable users to have access to the website and to any resources provided by Liberate Collective;

  2. Enable us to understand a user’s business and goals, where applicable;

  3. Enable us to take payment from a user, where applicable;

  4. Track the use of trends present on the website and ensure its proper functionality.

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The information that will be collected directly from the user by Liberate Collective will be information such as the individual’s name and email address, login information and password, credit card information, shipping address, billing address, phone number and business name where applicable.  While not required, individuals also have the option to post additional personal information on Liberate Collective social media channels when applicable.  For clarity, Liberate Collective will not be gaining access to specific information or files available on the user’s device, but Liberate Collective may, however, collect information from the user through the use of cookies.

 

All information collected will be kept fully confidential and shall not be shared with any third parties at any time or for any reason, and will not be sold to third parties at any time or for any reason.

We attempt to inform our users, before or at the time of collecting personal information, of the purposes for which we are collecting the information. When such notification is not provided it is because the user has provided information for an obvious purpose - such as providing their name to set up their account - or for a purpose as listed and agreed to in this policy.

We will make a reasonable effort to ensure that any personal information collected, used or disclosed is accurate and complete to the extent that is reasonable for our organization’s purpose. 

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We will only use personal information for purposes that are reasonable and we will not disclose your personal information beyond what is necessary to provide the product or service that you have requested. 

How do we collect the personal information about you?

We collect your personal information in the following ways:

  1. Where you provided the personal information directly to us, for example by way of email correspondence or through placing an order on our website;

  2. Where we track the use of trends on the website or email communications sent to you by Liberate Collective; and

  3. By way of information received about you from third parties or other sources, such as public databases.

 

Liberate Collective may use cloud-computing services for data processing, storage and backup of your personal information, and is accountable for protecting your personal information that is within Liberate Collective’s immediate control. Liberate Collective will do its best to ensure your personal information is handled in accordance to this policy by working with providers who handle personal information consistent with privacy obligations under the relevant Alberta privacy legislations.  However, since Liberate Collective may outsource its cloud computing solutions and it has no control over the operations of the cloud provider, Liberate Collective cannot take responsibility for how the cloud provider handles your personal information if it is not done so in accordance with this policy once it is moved to the provider.  Liberate Collective will not be liable for any direct, indirect, special, incidental or consequential damages arising from the improper handling of your personal information. 

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Consent

We ask for consent to collect, use or disclose user personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.

There may be situations where your express consent will be required.  In those situations, we will typically request that you provide your consent orally or in writing through the signing of a consent form. 

User consent may be withdrawn at any time; however, such consent may be necessary for us to satisfy our obligations to you.  In those situations we will inform you if the withholding of such consent will prevent us from being able to provide you with certain products and services. We will at all times respect your decision. 

 

We may collect, use or disclose user personal information without consent only as authorized by law. 

 

How do we use and disclose personal information?

We use and disclose user personal information only for the purposes, for which the information was collected, except as authorized by law. 

For example, the use of your personal information is required if:

  1. It is necessary to perform our contract with you, such as providing your shipping information to a third party who will deliver a package to you;

  2. It is needed to comply with our legal obligations; and

  3. To better understand our business and develop our services to suit our clients’ needs.

 

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent, unless otherwise not required by law. 

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How do we safeguard personal information?

We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.

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We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying personal information, including shredding email records and permanently deleting electronic records.

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However, if at any time, through no fault of Liberate Collective, the website is hacked in any way and personal information is released, so long as Liberate Collective has taken reasonable and appropriate methods to safeguard its personal information, Liberate Collective shall not be held liable for this result. 

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We retain personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.

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Your rights in relation to your personal information

In accordance with the European Union data protection laws, you have the following rights, which include but are not limited to the following:

  1. to request we provide you with more details on how we use your personal information;

  2. to provide you access to the personal information we hold about you;

  3. to request your personal information be amended or updated where it is inaccurate or incomplete;

  4. to require us to delete any of your personal information;

  5. to withdraw your consent (opt-out) of processing your personal information relating to a particular situation where you previously provided consent, or for direct marketing purposes;

  6. to restrict how we use your personal information;

  7. to request a copy of your personal information and request it be transmitted for use in another party’s service; and

  8. to not be subjected to automated decision-making where the decision may have legal effect on you or similarly significant effect. 

 

Access to records containing personal information

Clients of Liberate Collective have a right to access their own personal information in a record that is in the custody or under the control of Liberate Collective, subject to some exceptions.  For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply we may withhold that information and provide you with the remainder of the record.

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You may make a request for access to your personal information by writing to Liberate Collective by email at chelseaksnyder@gmail.com. You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. In addition, you may request a correction of an error or omission in your personal information.

 

How we use cookies and other tracking technologies

We employ various tracking technologies, such as cookies or analytic software to improve the functionality of the website and to track your preferences and activities.  The use of the tracking technologies provides Liberate Collective data about how you use the website and assist Liberate Collective to better tailor the content available on the website to improve your user experience. 

 

Questions and complaints

If you have a question or concern about any collection, use or disclosure of personal information by Liberate Collective, or about a request for access to your own personal information, please contact Chelsea Snyder at chelseaksnyder@gmail.com.

If you are not satisfied with the response you receive, you may contact the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta

Suite 2460, 801 – 6 Avenue, SW

Calgary, Alberta T2P 3W2

Phone: 403-297-2728 Toll Free: 1-888-878-4044

 

Email:  generalinfo@oipc.ab.ca          Website:  www.oipc.ab.ca

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